Legal
Refund & Digital Cancellation Policy
1. Scope
This policy applies to direct purchases from DRB Team Ltd of the Single-User package at USD 27 or the Resell Rights package at USD 97, gross/tax-inclusive where applicable. If you purchased from a reseller, contact that seller for its retail policy and your remedies. Nothing here reduces any right you have under applicable law.
2. Consumer cooling-off cancellation
Where UK consumer cancellation rules apply, the ordinary cancellation period for digital content not supplied on a tangible medium ends 14 days after the day the contract is concluded. The purchase-confirmation date records contract acceptance. Different mandatory local rules or an extension caused by missing required information may apply.
You may cancel within the applicable period without giving a reason unless your right has validly ended for the relevant supply. To cancel, send a clear statement to support@light2body.com or Hova House, 1 Hova Villas, Brighton & Hove, BN3 3DH, United Kingdom. Include enough information to identify the purchase; an order ID is helpful but is not a condition of exercising a valid right. Sending the notice before the deadline is sufficient where the applicable rules so provide. You do not need to use our form.
For a valid statutory cancellation, we reimburse the payments due under law without undue delay and, under the applicable UK rule, no later than 14 days after we are informed of cancellation. We use the original payment method unless you expressly agree otherwise, and do not charge a cancellation or refund-processing fee. Payment-provider processing time may affect when a credit appears; we remain responsible for initiating it within the required deadline.
3. Immediate digital supply
For digital-content supply, the cooling-off right can end during that period only after you have expressly consented to supply beginning early, acknowledged that you will lose that right, and supply begins in accordance with the legal requirements and required contract confirmation.
Our immediate-delivery checkout obtains those statements separately from agreement to general terms. We confirm the recorded statements on a durable medium. Payment, a general terms checkbox, or a bare certificate does not itself remove a cancellation right.
If we fail to satisfy the applicable consent, acknowledgement, or confirmation requirements, we do not rely on the early-supply exception or charge you for supply that the law says is not payable on cancellation. We preserve any extended cancellation period required by law. The exception does not remove rights for faulty or non-conforming content.
4. Resell Rights and composite purchases
The USD 97 package includes digital content and resale permission. We do not assume that accessing the HTML extinguishes every cancellation right relating to every element of that purchase. Any legally separate or broader cancellation right remains available. Where a timely consumer cancellation concerns a package element for which no valid exception applies, we provide the remedy required by applicable law and do not impose an arbitrary non-refundable allocation.
If we have not established that the relevant exception applies to the whole Resell Rights package under your applicable rules, we will honour a timely consumer cancellation of the entire package. On an unwind of the original purchase, your own licence/resale authorisation ends, but previously valid end-user sublicences are treated as stated in the Resell Rights agreement.
5. Faulty, misdescribed, or non-conforming content
Consumer remedies remain available after downloading or losing a change-of-mind cancellation right. Tell us if the content does not meet the contract, is faulty, or is not as described.
Under applicable UK digital-content rules, a qualifying problem may entitle you to repair or replacement at our necessary expense within a reasonable time and without significant inconvenience. Where the statutory conditions for a price reduction are met, you may receive an appropriate reduction, which can be the full price. A failure of our right to supply the content can attract a refund. A qualifying failure to exercise reasonable care that damages your device or other digital content can attract repair or compensation.
Different mandatory rules in your country may provide additional conformity, update, termination, or refund rights. We do not require you to waive them, insist on store credit instead of a required monetary refund, or impose an arbitrary short reporting deadline. The 14-day cooling-off period is not a universal deadline for fault claims.
For an applicable UK statutory digital-content price-reduction or supply-right refund, payment is made without undue delay and within the legally required period, ordinarily no later than 14 days after we agree that you are entitled to the refund. Any stricter applicable deadline prevails.
6. Delivery failures, duplicate charges, and wrong package
Contact support@light2body.com for missing access, broken links, duplicate charges, or an incorrect package. We will investigate and provide delivery, correction, or reimbursement as appropriate and required. We do not make an expired download link a reason to refuse fulfilment of an accepted order.
7. Change-of-mind and business-customer requests
After a statutory cooling-off right has validly ended, we offer no additional voluntary refund merely because you changed your mind, did not use the Product, or did not achieve hoped-for sales or earnings, unless we expressly promised a guarantee before purchase. This does not exclude mandatory remedies, a breach-of-contract claim, or another binding promise.
Business customers do not ordinarily have the UK consumer cooling-off right, but their contractual and other applicable legal rights remain. We do not classify every USD 97 purchaser as a business customer automatically.
8. How to contact us
Refund/cancellation: support@light2body.com.
Support/complaints: support@light2body.com.
Postal address: Hova House, 1 Hova Villas, Brighton & Hove, BN3 3DH, United Kingdom.
Describe the issue and provide the product/package and approximate purchase date. Reasonable troubleshooting or screenshots may help, but we will not impose disproportionate steps, unnecessary personal-data disclosure, or a mandatory reason for cooling-off cancellation. Contacting us first is helpful; it is not a waiver of your lawful payment-dispute or other rights.
9. Licence effect of a refund
If the purchase is cancelled or fully refunded so that it is unwound, stop using the Library and, for Resell Rights, stop new sales and sublicences. Delete copies except lawful evidential records and permitted continuing support materials. A partial price reduction does not automatically cancel the licence. Legitimate previously completed Finished Outputs and valid existing end-user sublicences are governed by the applicable licence survival provisions. A refund does not retrospectively grant or validate resale rights that were never authorised.
10. Optional customer cancellation form
Complete and send this only if you wish to cancel; a clear email or other unequivocal notice is also acceptable.
To: DRB Team Ltd, Hova House, 1 Hova Villas, Brighton & Hove, BN3 3DH, United Kingdom, support@light2body.com.
Cancellation notice: I/we wish to cancel our contract for the digital content identified below.
- Product/package: ______________________.
- Order placed on: ______________________.
- Received/access provided on, if applicable: ______________________.
- Order number, if available: ______________________.
- Consumer name(s): ______________________.
- Consumer address: ______________________.
- Date: ______________________.
- Consumer signature(s), only if sent on paper: ______________________.